Privacy Policy

Regenerate Medical Concierge ("RMC," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, submit a consultation request, or communicate with us by phone, text, or email.

By using our website or submitting information through our forms, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, and mailing address you provide when completing our consultation request form or communicating with us.
• Health-related information — any information you voluntarily share about your health history, symptoms, goals, or care preferences. Health information collected in the course of clinical care is subject to our Notice of Privacy Practices under HIPAA.
• Communications preferences — including whether you have consented to receive marketing text messages and/or transactional text messages.
• Website usage data — including cookies, IP address, browser type, pages visited, and referring sites, collected automatically.

2. How We Use Your Information

• Schedule, confirm, and manage consultations and appointments.
• Provide clinical care and communicate with you about your protocol.
• Send communications you have consented to receive (marketing and/or transactional text messages, emails).
• Respond to inquiries, support requests, and questions.
• Improve our website and services.
• Comply with legal, regulatory, and professional obligations.

3. SMS Messaging & Data Sharing

If you provide a phone number and check the applicable consent box on our opt-in form, you may receive text messages from Regenerate Medical Concierge. Your consent is always optional — you can submit our form without consenting to receive text messages, and submitting a phone number alone does not constitute consent.

You can opt out of text messages at any time by replying STOP to any message we send you. For help, reply HELP. Message and data rates may apply. Message frequency may vary.

4. HIPAA Notice of Privacy Practices

Regenerate Medical Concierge is a Nevada-licensed medical practice and a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) that we collect in the course of providing care is governed by our Notice of Privacy Practices, which is separate from and in addition to this Privacy Policy.

A copy of our Notice of Privacy Practices is available upon request and is provided at your first clinical visit.

5. How We Share Information

We do not sell your personal information. We share information only in limited circumstances:

• With service providers who help us operate our business (for example, scheduling platforms, secure communication tools, payment processors) under confidentiality obligations.
• With clinical partners where necessary to provide your care (for example, laboratories or compounding pharmacies), in accordance with HIPAA.
• When required by law, including in response to lawful legal process or to protect rights and safety.

We do not share your mobile phone information, SMS opt-in data, or consent data with any third party for marketing or promotional purposes.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to recognize returning visitors, remember preferences, and understand how the site is used. You can disable cookies in your browser settings, though some features of the site may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations (including medical records retention laws), resolve disputes, and enforce our agreements. Clinical records are retained in accordance with Nevada medical record retention requirements.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the information below.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, or wish to exercise any of your rights:

Regenerate Medical Concierge
2280 Paseo Verde Pkwy #100
Henderson, NV 89052
Phone: +1 725-425-7259
Email: [email protected]